Library Access Services Supervisor

City of Tualatin
Published
January 4, 2019
Category
Default  
Job Type

Description

Tualatin Public Library is recruiting for a customer-oriented leader to supervise the daily operations of the Library Access Services section and the employees and volunteers who provide circulation and technical services. This position oversees circulation workflows and operations, which includes checking library materials in and out, collecting fines, and managing patron accounts. This position supervises professional library work in acquisitions, cataloging, and bibliographic control. As a member of the library management team, the supervisor sets goals, priorities, and vision for the library.

The ideal supervisor will be an experienced customer service advocate with a strong commitment to inclusive teamwork, demonstrated through a collaborative management style, an ability to build consensus, and a desire to help others succeed. They will have broad knowledge of customer service management and of the principles, practices, and philosophy of public library operations. They will have dedication to civic involvement, including a strong commitment to volunteerism, and experience serving a diverse community. The ideal candidate will be an exceptional written and verbal communicator who possesses keen listening skills.

Tualatin's population is well-educated, diverse, and involved in community and school activities. There are excellent educational opportunities available to residents through the Tigard-Tualatin School District and numerous colleges and universities within easy commuting distance. In the most recent resident satisfaction survey, 84% of residents rated the overall quality of life in Tualatin as "excellent" or "good", and 92% rated the library as "excellent" or "good." Residents take great pride in and appreciate the amenities such as our library, award-winning parks, unique shopping and dining establishments and a low tax rate.

The Tualatin Library is housed in a beautiful and modern building located in Tualatin's downtown. The 22,500 square feet space includes adult, children, and teen areas; meeting rooms; a common area with fireplace; and a 14,000-year-old mastodon. Tualatin is a member of Washington County Cooperative Library Services (WCCLS). The Library's mission is to empower and enrich our community through learning, discovery, and interaction.

Our library staff is collaborative, engaged, and dedicated to providing a place of community, learning, and opportunity to its patrons. This is a rare opportunity to join our team and make a difference in the lives of our community members.

ESSENTIAL DUTIES & RESPONSIBILITIES

include the following. Other duties will be assigned.

Plans and oversees the daily functions, operations, and activities of the Access Services section, including circulation and technical services.

Provide direction and set standards for excellence in internal and external customer service.

Plans, assigns, supervises, trains, motivates, and evaluates the employees and volunteers assigned to the Access Services section.

Establishes procedures and workflows in section; trains library staff and volunteers; creates instructional tools.

Resolves complex patron issues connected to their library account.

Monitors patron behavior and ensures positive and harmonious interaction of relationships amongst patrons and library staff.

Assists in the overall security of the library.

May staff the circulation area, which can include checking library materials in and out, collecting fines and fees, issuing library cards, and providing customer support.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to communicate effectively in oral and written form. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, policies, and procedural and legal documents. Ability to understand and respond to complex inquiries from patrons. Ability to write correspondence and reports that conform to a prescribed style and format. Ability to effectively present information to a wide range of individuals or groups in written or oral format. Ability to understand and convey technical information to persons not familiar with technology. Ability to communicate orally and in writing in Spanish is preferred.

Reasoning Ability: Ability to work independently and exercise initiative. Ability to respond effectively and tactfully to common inquiries or complaints from patrons, other agencies, or members of the library and city staff. Ability to think analytically and develop new or revised procedures and workflow. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to organize and prioritize multiple tasks and duties. Ability to serve the public in a friendly and helpful manner and to maintain effective working relationships with other employees.

Computer Skills: Ability to operate a personal computer. Knowledge of current software applications related to the functions and operations of a public library, specifically circulation services, cataloging, and acquisitions. Working knowledge of word processing, spreadsheet, and database software. Ability to navigate and utilize the Internet.

Technical Skills: Knowledge of library science theory and practice in the areas of collection management, technical services, circulation services, and intellectual freedom. Basic knowledge of record keeping and accounting. Knowledge of supervisory principles and practices for professional and clerical staff. Ability to work with the public in a friendly, positive, and professional manner. Ability to interact positively with co-workers and to work with them to improve effectiveness and quality service.

Certificates, Licenses, Registrations: Possession of, or ability to obtain possession of, a valid Oregon driver's license. CPR/AED/SFA certified, or ability to obtain such training within the time frame determined by management.

EDUCATION and/or EXPERIENCE: Bachelor's degree, or professional certifications that are typically equivalent, plus a minimum of three (3) years professional experience in a public library. Three years of increasingly responsible experience in the field of customer service and/or library support, including two (2) years of lead or supervisory experience, with library experience preferred.

Broad knowledge of customer service management. Broad knowledge of the principles, practices, and philosophy of public library operations.  Bilingual Spanish speaking ability is highly desirable.

Any satisfactory equivalent combination of education, experience, and training which ensures the ability to perform the work may substitute for the above.

PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. Employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to distinguish numbers and characters on an electronic screen. Employee must be able to efficiently use a keyboard and mouse.

Duties of this position will be performed in an indoor environment involving heavy public contact, subject to frequent interruption and with a usually moderate noise level. Duties of this position require a willingness to work nights, weekends, and holidays, and to regularly attend out-of-town meetings.

HOW TO APPLY:

Applications must be filed online at www.tualatinoregon.gov. No e-mailed, mailed, or faxed applications or resumes can be accepted.

If you have a general question regarding the recruitment, contact Human Resources at recruitment@tualatin.gov.

This is a full-time, 40-hour per week, non-exempt position and is part of Tualatin's Management Team.

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