Information Technology Technician I

City of Hayward
Published
January 11, 2019
Location
Category
Default  
Job Type

Description

COMPENSATION
$5,974.80 - $7,260.93 Monthly
DEADLINE TO APPLY
Next review scheduled for January 25, 2019
THE POSITION
The City of Hayward is excited to announce its recruitment for the position of Information Technology Technician I.
DEFINITION
To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and install and configure desktop and mobile computers and related software and peripheral equipment.
DISTINGUISHING CHARACTERISTICS
This is the entry-level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.
Essential Duties
Duties may include but are not limited to the following:
Installs and configures desktop computers, printers, and other desktop peripherals such as scanners and cameras; installs and supports various software and trains customers in the use of hardware and software.
Supports and troubleshoots client/server systems, databases, and networks; performs basic diagnostic testing; analyzes root cause of problem and develops long-term solutions; identifies and reports network problems to the proper network areas.
Configures and delivers laptop, notebook and tablet computers; sets up and trains customers in their use.
Analyzes failed equipment and performs repairs or returns equipment to vendor; reviews and tests vendor repairs.
Provides technical support in diagnosing and solving problems by telephone or remote access; responds to help desk requests according to urgency and priority levels; logs calls into help desk database and uses helpdesk software.
Participates in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
Minimum Qualifications
EXPERIENCE AND EDUCATION
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: No experience is required.
Education: Equivalent to an Associate's degree from an accredited college or university in computer science, information systems, or a related field.
Licenses and Certificates: Possession and maintenance of a valid California Class C Driver's License.
OTHER REQUIREMENTS
Candidates must submit a completed City of Hayward job application which fully describe the nature of their professional experience and qualifications. Applications submitted without all required materials will not be considered.
EXAMINATION AND SELECTION PROCESS
Date of Examination - Week of February 14, 2019
Please note; these future dates are tentative and subject to change at the City's discretion.
A complete job description and list of duties can be found at:
Job Announcement and application URL: 

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