Communications Operator (Dispatcher)

City of Hayward
January 31, 2019
Job Type


$6,123.87 - $7,453.33 Monthly
Next review scheduled for April 29, 2019; Open Until Filled
The City of Hayward is excited to announce its recruitment for the position of Communications Operator (Dispatcher).
To operate a computer aided dispatch system receiving calls and dispatching police, fire or other City services.
This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.
The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
Essential Duties
Duties may include but are not limited to the following:
Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.
Dispatches police and fire personnel or other City services in response to such calls.
Relays emergency and non-emergency information to public safety personnel in the field.
Relays information to other agencies as required.
Monitors multiple frequencies.
Maintains accurate record of location and status of public safety units.
Operates a manual dispatch system when necessary.
Assists in relaying information during response to natural disasters.
Minimum Qualifications
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Two (2) years of heavy public contact experience while performing multiple tasks simultaneously. Public Safety dispatch experience is desirable.
Education: Equivalent to the completion of the twelfth (12th) grade.
Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.
Typing Certificate: A typing certificate with 35 net words per minute must accompany your application.
1. Certificates will be accepted from a public school, business school or temporary agency; certificates from Internet testing services and/or home computer CD testing will NOT be accepted.
2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.
3. Typing certificate (or signed letter) must state all of the following information:
· Five (5)-minute timed typing test.
· Gross typing speed in words per minute.
· Gross number of errors.
· Net words per minute.
Candidates must submit a completed City of Hayward job application and typing certificate, which fully describe the nature of their professional experience and qualifications. Be sure to scan and attach a copy of your typing certificate to your on-line application; however certificates may also be emailed to, no later than February 3, 2019. Please be sure to indicate your first name and last name in the email and the position the typing certificate should be applied to.  Applications submitted without all required materials will not be considered.
Next Review - Monday, April 29, 2019
Typing Certificate Deadline - Sunday, May 5, 2019
Pre-Background Questionnaire Survey -  May 8, 2019 –  May 15, 2019
*Written Examination (Post Dispatcher Test) - Week of Jun 10, 2019
Oral Panel Interviews - Week of July 22, 2019
Please note; these future dates are tentative and subject to change at the City's discretion.
*Candidates must submit a completed job application and valid typing certificate as described in this bulletin to be reviewed. Candidates may also provide a POST Dispatcher T-Score of 50 or above from within the last 12 months of the application date by no later than 15 days in advance of the written examination  or participate in the City's administration of the POST Dispatcher Test.
A complete job description and list of duties can be found at:
Job Announcement and application URL: 

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